Frequently Asked Questions
How long does delivery take?
Usually 2–7 business days within Germany. Custom pieces may take a little longer – noted directly on the product page.
From when is shipping free?
That depends on the value of the goods. For orders of €75 or more, we offer free delivery via DHL within Germany. For orders below this amount, delivery charges depend on the product and the value of the goods – you can find more details on the Delivery & Payment page.
Can I request custom or personalized items?
Yes, gladly! Just reach out via the contact form – we'll see what's possible.
How do I care for my handmade items?
Care instructions are listed on the respective product page. As our pieces are hand-crocheted or hand-knitted, we generally recommend gentle hand-washing at a low temperature, no tumble dryer, and drying flat to preserve shape and fibres.
Which payment methods are accepted?
PayPal (also as a guest by credit/debit card, no PayPal account needed) and bank transfer (prepayment).
Can I return my order?
The statutory 14-day right of withdrawal applies (see our withdrawal notice). For custom-made pieces tailored to you, the right of withdrawal may be excluded by law; for standard items from our range it applies as usual.
Do I have to pay VAT?
No. Van's DIY & Bastelbedarf is a small business per §19 UStG – no VAT is charged or shown.
Do I need an account to order?
No, you can conveniently check out as a guest. An account is worthwhile though for order history, wishlist and shipment tracking all in one place.